Complaints

We sincerely hope that you will not find the need to make a complaint. However, should the need arise, the governing body has established a complaints procedure based upon local authority guidelines, enabling parents to make representations should they believe the school is failing to fulfil its legal requirements in some way.

Should you have any queries or comments please follow these steps:

Firstly, speak to your class teacher.

If your issue is not resolved then please speak to the Headteacher, Mrs Armistead. If you need to arrange a meeting with the Headteacher, please contact the school office.

We truly hope that all complaints can be resolved in this informal way, however, if this proves to be impossible, there is a formal procedure whereby the complaint can be brought before the governing body for consideration. This can be done by writing formally to the clerk of the governing body or chair of governors. If the complainant is dissatisfied with the outcome of the complaint, it is possible to appeal and ultimately take the complaint to The Secretary of State for Education and Employment.

Complains Procedure

Complaints Procedure 2024-26

Testimonials

It’s a lovely community. We all feel like a part of St Luke’s family. My child loves her teachers and knows other members of staff. It’s lovely to walk into school and people know my child’s name and always say hello to her, even teachers from other classes or Mrs Armistead.

Parent

I know when I drop my kids off they are happy and safe and they both enjoy their time in school.

Parent

Thank you for not only teaching my daughter but also caring for her. She’s really happy at school and is making great progress in all areas of learning.

Parent

The staff have been so supportive of my child with Special Educational Needs. They are amazing and it makes me confident that my daughter is well looked after and if she has any problems they will help.

Parent of a child with SEND

The Reception Open Day really showed the school in a good light. The Headteacher showed us round and knew all of the pupil’s names. All of the children we met were friendly and polite but more importantly they were all smiling whilst learning.

Prospective Parent

Teachers are very helpful, friendly and approachable

Pupil, Year 6